(Rewards are earned and used in the Calander year, not changed mid-year) The alternative was for me to go across the casino to a new 'lounge' they created for the lesser status player i.e., me (exact words used) Upon arrival you are corralled around a barrier cattle style. First the Plum lounge, I was told I couldn't enter after years of be an Elite card holder. All of the earned rewards/perks were ripped away without notice. That was our first and LAST visit to this inconsiderate, petty, greedy, poorly-ran establishment. To be fair, the music was perfect and the place was relatively clean, but we concluded as a consensus that none of us will ever go back there again. The whole point is that we walked in the door prepared to entertain ourselves with the $35,000 we brought, yet ended up gambling it in Columbus because Hard Rock had no respect for first-time visitors. However, we did play for a few minutes for $200, then left and went back to Columbus. It was so insulting that we almost turned around and walked out the door! We literally drove all the way from Columbus to Cincinnati (109 miles) to explore this casino only to be offerred $10 free play for our first visit. It was our first time visiting this casino and as first time visitors, we were APPALLED by the way we were treated.įirst, the casino gave us $5 food credit to use at any of the six restaurants available although there was literally no entrees that we could buy for $5. My wife and I went to this casino with a group of friends and $35,000 to play with.

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